Microsoft Copilot Studio · Power Platform · Azure AI

Meet Your New
AI Workforce

Polly. Hunter. Reggie. Finn. Sterling. Five intelligent Microsoft Copilot Studio agents — each with a role, a purpose, and a permanent place in your organisation. Deployed inside Microsoft Teams. Fixed-price. Delivered in weeks.

PollyHunterReggieFinnSterling
A blended AI workforce

Not a chatbot. A team member.

Every organisation has roles that are repetitive, predictable and time-consuming. Polly, Hunter, Reggie, Finn and Sterling each take on one of those roles — permanently, reliably, and without ever calling in sick. They work inside the tools your people already use. They're managed by us. And they get better over time.

Works where your team works

All five agents live inside Microsoft Teams, SharePoint and Microsoft 365 — no new platforms, no new logins, no change management headache.

Grounded in your organisation

Each agent is built around your specific policies, processes and knowledge sources. They don't guess — they answer from approved, accurate information.

Managed and optimised ongoing

We don't build and disappear. Every agent comes with optional managed support — monthly health reviews, optimisation and reporting included.

The AI workforce

Five agents. One team.

Each agent is a fixed-price, fixed-scope Copilot Studio deployment. You can start with one and expand — or deploy all five and transform how your organisation operates.

Polly · People & HR

Your People & HR Agent

Your policy expert. Always available. Never wrong.

Polly is your organisation's always-on HR companion. Available 24/7 inside Microsoft Teams, she answers the questions your HR team fields every single day — holiday entitlement, parental leave, expense procedures, payroll queries, sickness policies — instantly, accurately, and without anyone needing to pick up the phone.

She's grounded entirely in your approved HR documentation and SharePoint content, so every answer is policy-accurate. As your policies change, Polly updates. As your team grows, Polly scales — without growing headcount.

Beyond HR queries, Polly guides new starters through their onboarding journey, surfaces the right documents at the right time, and helps employees navigate company procedures with confidence.

  • ✓24/7 HR self-service — answers policy, payroll and procedure questions instantly
  • ✓Onboarding companion — guides new starters through their first weeks automatically
  • ✓Grounded in your SharePoint — every answer comes from your approved documentation
2–3 weeksFrom £2,995
How many days holiday can I carry over?
Polly: Based on our policy, you can carry over up to 5 days...
What's the process for parental leave?
Polly: Here's our parental leave policy...
Where do I submit my expenses?
Polly: You can submit expenses via...
Hunter · Recruitment & Talent

Your Recruitment & Talent Agent

On the hunt for your next great hire. Every single day.

Hunter takes the administration out of recruitment — so your team can spend less time on paperwork and more time speaking to candidates. He assists with job description drafting from approved templates, answers candidate and hiring manager FAQs, prepares interview materials and triggers approval workflows automatically.

From the moment a vacancy is raised to the moment an offer is accepted, Hunter keeps the process moving. He integrates with your existing HR systems and Power Automate workflows — so nothing falls through the cracks and nothing sits waiting for a human to action it.

Hiring decisions stay firmly with your team. Hunter handles the surrounding process — consistently, quickly and without the administrative drag that slows most recruitment down.

  • ✓Job description drafting from approved templates
  • ✓Interview preparation and scheduling workflow automation
  • ✓Candidate FAQ handling and onboarding handoff
3–4 weeksFrom £3,495
Can you draft a job description for a Marketing Manager?
Hunter: Here's a draft based on our approved template...
What are the interview stages for this role?
Hunter: The process for this vacancy is...
Has the hiring manager approved this candidate?
Hunter: Triggering approval workflow now...
Reggie · IT Service Desk

Your Reactive IT Agent

When something breaks, Reggie's already on it.

Reggie is your IT service desk's first line of defence — and he never clocks off. When an employee has a tech problem, Reggie gathers context, walks them through approved troubleshooting steps, and resolves the issues he can. For everything else, he creates a fully-populated ticket and routes it to the right queue — so your engineers arrive with everything they need, not a blank canvas.

He integrates directly with Microsoft 365, Teams, Intune and your existing service desk platform — whether that's HaloPSA, Autotask, ConnectWise or ServiceNow. The result: faster resolution times, fewer repetitive first-line tickets and happier employees.

As an MSP-built agent, Reggie is designed with multi-tenant environments in mind. He understands identity, permissions and escalation paths — and he never gives an employee access to information or actions they shouldn't have.

  • ✓Guided troubleshooting for common IT issues inside Microsoft Teams
  • ✓Automatic ticket creation with full diagnostic context captured
  • ✓Integrates with HaloPSA, Autotask, ConnectWise, ServiceNow and more
3–4 weeksFrom £3,995
Outlook keeps asking for my password
Reggie: Let me help — are you getting an error message?
My laptop won't connect to the VPN
Reggie: I'll run through some troubleshooting steps...
I need a new software licence
Reggie: I've raised ticket #4821 and routed it to your IT team...
Finn · Sales & Revenue

Your Sales Knowledge Agent

Prepared, precise, and always ready to help close.

Finn is the team member your sales people didn't know they were missing. Before every call, Finn surfaces the right product information, pricing context, case studies and competitive positioning — instantly, inside Teams. No more digging through SharePoint or waiting for a colleague to respond.

He helps your team respond faster, present more confidently, and spend more time actually selling. Finn is grounded in your approved sales collateral, product documentation and CRM context — so every answer is accurate, on-brand and ready to use.

Whether your team is preparing for a new business pitch, handling a technical objection or onboarding a new sales hire, Finn has the answer already prepared.

  • ✓Instant access to approved product information, pricing and case studies
  • ✓Objection handling prompts and competitive positioning support
  • ✓CRM and SharePoint integration — contextual answers, not generic ones
3–4 weeksFrom £3,495
What's our pricing for a 50-seat enterprise deal?
Finn: Here's our current enterprise pricing tier...
Do we have a case study for a manufacturing client?
Finn: Yes — here are three relevant case studies...
How do we compare against Competitor X?
Finn: Here's our competitive positioning guide...
Sterling · Finance & Operations

Your Finance & Operations Agent

Accurate, trusted, and always on top of the numbers.

Sterling is your organisation's always-on finance companion. From answering budget queries and explaining expense procedures to surfacing invoice status, purchase order information and financial policy guidance — Sterling gives your finance team and budget holders instant, accurate answers without interrupting your finance department.

Grounded in your approved financial policies, procedures and Dynamics 365 data, Sterling handles the questions that slow finance teams down — so your finance professionals can focus on analysis, planning and the decisions that actually need them.

Whether it's an employee asking how to submit a purchase request, a manager querying their budget position, or a new starter trying to understand the expenses process — Sterling has the answer, instantly, inside Microsoft Teams.

  • ✓Budget queries, expense procedures and purchase order guidance
  • ✓Grounded in your financial policies and Dynamics 365 data
  • ✓Reduces repetitive finance administration significantly
3–4 weeksFrom £3,995
What's the process for submitting a purchase order?
Sterling: Here's our purchase order procedure...
What's my current budget position for Q4?
Sterling: Based on your Dynamics 365 data...
How do I claim back travel expenses?
Sterling: Here's our expenses policy and submission process...

Deploy the full workforce. Transform how you operate.

Organisations that deploy all five agents see the strongest return. Polly handles your people, Hunter fills your pipeline, Reggie keeps your tech running, Finn powers your revenue, and Sterling manages your numbers. All inside Microsoft Teams. All managed by PeltierGroup.

PollyHunterReggieFinnSterling
Transparent pricing

Fixed prices. Clear scope. No surprises.

We publish our prices because you deserve to know what things cost before picking up the phone. All prices below are professional services fees. Microsoft licensing costs are always itemised separately in every proposal — you pay Microsoft directly.

ℹ️

What's not included in our prices:

  • · Microsoft 365 Copilot — £30/user/month (add-on to qualifying M365 plan)
  • · Copilot Studio standalone — £153.80/month per 25,000 Copilot Credits
  • · Power Platform Premium licences where required
  • · Azure consumption where applicable

We calculate your exact Microsoft licensing requirement during discovery and include it as a clearly separate line item in every proposal. Prices verified September 2026 — always confirm current pricing at microsoft.com/en-gb/microsoft-365-copilot/pricing as Microsoft updates licensing regularly.

AI Opportunity Workshop

£995one-off

Understand your opportunity before spending a penny on development.

  • •Half or full-day structured workshop (remote or on-site)
  • •Stakeholder interviews across affected teams
  • •Process mapping and time-cost baseline measurement
  • •AI opportunity identification and prioritisation
  • •Microsoft licensing review and gap assessment
  • •Data and knowledge source audit
  • •Risk, governance and security considerations
  • •Written output: AI Opportunity & Roadmap Report with top 3 prioritised use cases and indicative ROI

Timeline: Report delivered within 5 working days of workshop

★ Full cost credited against your first agent implementation if you proceed within 30 days

⭐ Most popular

Agent QuickStart

From £2,995fixed price

One agent. One business function. Live in 2–3 weeks.

  • •Solution design session
  • •Copilot Studio agent build (single function)
  • •Knowledge source configuration (up to 3 SharePoint sources)
  • •Microsoft Teams deployment
  • •Security and permissions configuration
  • •Full testing — happy paths and failure paths
  • •Customer UAT support (5 working days)
  • •Admin documentation and handover session
  • •2-week post-go-live hypercare

Best for: Polly (HR), Finn (Sales Knowledge), simple policy agents

Timeline: 2–3 weeks from signed-off design

Business Process Agent

From £5,995fixed price

Knowledge plus actions. End-to-end automation.

  • •Everything in Agent QuickStart, plus:
  • •Power Automate flow development (up to 3 flows)
  • •Forms and approval workflow integration
  • •SharePoint, Dynamics or third-party system connector
  • •Advanced security configuration and DLP review
  • •Extended UAT (10 working days)
  • •Admin and end-user training session
  • •4-week post-go-live hypercare

Best for: Hunter (Recruitment), Reggie (IT Service Desk), Onboarding

Timeline: 3–5 weeks from signed-off design

Managed AI Service

From £295/month
per agent

We keep your agents performing. Month after month.

Essential£295/mo

Monthly health check · Usage reporting · Minor knowledge updates · Email support

Professional£595/mo

Everything above + Monthly prompt optimisation · Workflow monitoring · Change allowance · Priority support

Business£995/mo

Multiple agents · Quarterly workshop · Consumption analysis · Named account manager · Roadmap development

Minimum 3-month term. Begins after agent go-live.

See your potential return

Adjust the values below to estimate the capacity an AI agent could release in your organisation. Illustrative figures only — we establish a measured baseline during discovery.

Monthly staff time on manual queries
40.0hrs
Indicative monthly capacity cost
£1,200
Capacity released at 60% automation
24.0hrs/month
Indicative annual value
£8,600/year
Estimated QuickStart payback
4.2 months

These are illustrative estimates only. Actual results depend on agent scope, query volume, data quality and user adoption. We establish a measured baseline during the discovery process.

Our process

From first conversation to live agent — and beyond.

A proven eight-phase delivery framework that keeps risk low, humans in control, and value measurable from day one.

01

Discovery

2–5 days

Stakeholder workshops, process mapping, current-state measurement, data source identification, Microsoft licensing review, success criteria definition. Output: Solution Brief and Business Case.

02

Solution Design

2–5 days

Agent architecture, knowledge source structure, topic and instruction design, connector and integration mapping, security model, DLP review, escalation paths, acceptance criteria. Output: Solution Design Document.

03

Build

5–15 days

Copilot Studio agent development, knowledge source connections, Power Automate flows, connector configuration, error handling and logging. Output: Working development agent.

04

Testing

2–5 days

Happy path and failure path testing, permissions and security testing, adversarial and out-of-scope testing, performance review, issue log. Output: Test completion report.

05

UAT

3–7 days

Customer SME testing with structured acceptance criteria. Issues classified as Critical, High, Medium or Cosmetic. Formal customer sign-off required to proceed. Output: Signed UAT sign-off.

06

Deployment

1–2 days

Production environment configuration, permissions, Teams publishing, monitoring setup, admin documentation, user communications. Output: Live production agent.

07

Hypercare

1–2 weeks

Close monitoring of usage, failures, escalations, unanswered queries and consumption. Rapid response to any issues. Transitions naturally into ongoing managed service.

08

Optimisation

ongoing

Monthly health reviews, prompt and instruction tuning, knowledge base updates, usage analytics, workflow optimisation. This is your Managed AI Service.

Prerequisites

What we need from you before we start.

We cover all of this in discovery, but here's what a successful project requires. Being upfront about this saves time and sets realistic expectations.

Technical requirements

  • ☑A Microsoft 365 tenant
  • ☑Appropriate Microsoft licensing (we'll advise exactly what's needed)
  • ☑A Power Platform environment with Dataverse
  • ☑Admin or maker access for configuration
  • ☑Defined knowledge sources (SharePoint, documents, policies)
  • ☑Azure subscription (required for some configurations)

Business requirements

  • ☑A named business owner for the project
  • ☑A subject matter expert to validate responses during UAT
  • ☑A UAT testing group from the target user population
  • ☑Clean, current, authoritative source documentation
  • ☑Agreed success criteria before development begins
  • ☑Availability for workshops, reviews and sign-off sessions
⚠️ A note on data quality: Your agent's answers are only as good as the documents behind them. Outdated, duplicated or conflicting SharePoint content will be reflected in agent responses. Data preparation is something we can help with — and it's exactly why our discovery process reviews your knowledge sources before a single line of agent logic is written.

Ready to meet your AI workforce?

Book a free 30-minute discovery call. We'll identify your highest-value use cases, review your existing Microsoft licensing, and show you exactly what Polly, Hunter, Reggie, Finn and Sterling could do for your organisation — at no cost, with no obligation.

PollyHunterReggieFinnSterling