Reggie · Online

Meet Reggie —
Your Reactive IT Agent

When something breaks, Reggie's already on it.

Reggie is your IT service desk's always-on first line of defence. He resolves what he can, captures full diagnostic context for what he can't, and routes everything to the right engineer — so your team arrives informed, not investigating.

Deploy Reggie — From £3,995 See what Reggie can do ↓

Live in 3–4 weeksFixed price from £3,995

Your service desk spends too much time on issues that shouldn't need a human.

Password resets. VPN connectivity. Software installation requests. Outlook configuration. Printer issues. These tickets are repetitive, predictable and solvable — but they fill your engineers' queues and slow down response to the issues that genuinely need expertise.

Without Reggie

✗First-line engineers handle the same repetitive requests daily
✗Tickets raised with minimal context — engineers investigate from scratch
✗Employees wait in a queue for simple issues
✗Out-of-hours requests sit until the next working day
✗Service desk metrics dragged down by low-complexity volume

With Reggie

✓Common issues resolved instantly without engineer involvement
✓Every escalated ticket arrives with full diagnostic context
✓Employees get immediate help at any hour
✓Engineers focus on issues that need real expertise
✓First-contact resolution rates improve measurably

What Reggie handles

Guided Troubleshooting

Reggie walks employees through approved troubleshooting steps for common issues — gathering context, ruling out causes and often resolving the issue without any engineer involvement.

Examples:

“Outlook keeps asking for my password”
“I can't connect to the VPN”
“My laptop won't print”
“Teams audio isn't working on calls”

Intelligent Ticket Creation

When Reggie can't resolve an issue, he creates a fully-populated service desk ticket — capturing the problem description, steps already taken, device details, error messages and user context. Engineers get everything they need from the first interaction.

Integrations:

HaloPSA
Autotask
ConnectWise
ServiceNow
Freshservice

Service Request Handling

Reggie handles standard service requests — software licence requests, new device setup queries, access requests and equipment orders — triggering the appropriate approval workflows automatically.

Examples:

“I need access to the finance SharePoint”
“Can I get Adobe Acrobat installed?”
“I need a new laptop for a new starter”

Knowledge & Self-Service

Reggie surfaces approved IT knowledge articles, setup guides and how-to documentation — so employees can resolve common questions themselves without raising a ticket at all.

Examples:

“How do I set up my email on my phone?”
“What's the WiFi password for the meeting room?”
“How do I connect to a Teams call from a conference room?”

How Reggie works

Employee reports an issue in Microsoft Teams

Reggie gathers context — error messages, device, steps already tried

Reggie attempts resolution using approved troubleshooting knowledge

If unresolved — Reggie creates a fully-populated ticket in your service desk

Ticket routed to the correct engineer queue with all context attached

Microsoft Copilot StudioMicrosoft TeamsMicrosoft 365IntuneHaloPSAAutotaskConnectWiseServiceNowPower Automate

Built by an MSP, for any organisation: Reggie is designed with multi-tenant and enterprise environments in mind. Identity, permissions and data segregation are built into every deployment — not added as an afterthought.

Everything included in Reggie's deployment

From £3,995

fixed price

What's included

✓Solution design
✓Copilot Studio agent build
✓Knowledge base configuration
✓Teams deployment
✓Service desk integration (one platform)
✓Ticket creation and routing configuration
✓Security and permissions
✓Full testing
✓UAT
✓Documentation
✓2-week hypercare

Optional add-ons

+Additional service desk platform integration
+Additional knowledge sources
+Power Automate service request workflows
+Extended troubleshooting coverage
+Managed AI Service from £295/mo

ℹ️ Reggie requires Microsoft 365 with Copilot Studio access. We'll confirm your exact licensing requirements during discovery. Microsoft licensing is always quoted separately — you pay Microsoft directly.

Deploy Reggie — Book a Discovery Call

70%

of first-line IT tickets are resolvable without engineer involvement

3–4 weeks

to deployment

24/7

first-line cover — nights, weekends, bank holidays

70% figure based on industry analysis of typical first-line IT ticket categorisation. Actual resolution rates depend on knowledge base quality, scope configuration and ticket complexity.

Reggie works best alongside the full team

Organisations that deploy all four agents see the strongest results. Each agent handles a different function — together, they transform how your organisation operates.

Polly · People & HR